{"id":6344,"date":"2023-06-14T09:24:31","date_gmt":"2023-06-14T02:24:31","guid":{"rendered":"http:\/\/vnso.vn\/?page_id=6344"},"modified":"2024-11-22T13:47:24","modified_gmt":"2024-11-22T06:47:24","slug":"chinh-sach-khieu-nai","status":"publish","type":"page","link":"https:\/\/vnso.vn\/en\/chinh-sach-khieu-nai\/","title":{"rendered":"Ch\u00ednh S\u00e1ch Khi\u1ebfu N\u1ea1i"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6344\" class=\"elementor elementor-6344\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a2f7e76 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6a2f7e76\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cfdeeb4\" data-id=\"4cfdeeb4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69eed8c2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"69eed8c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-130e213b elementor-widget elementor-widget-heading\" data-id=\"130e213b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">VNSO lu\u00f4n t\u00f4n tr\u1ecdng v\u00e0 \u01b0u ti\u00ean l\u1ee3i \u00edch c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i l\u00ean h\u00e0ng \u0111\u1ea7u.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55e4f80a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55e4f80a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d965528\" data-id=\"1d965528\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67052e93 elementor-widget elementor-widget-heading\" data-id=\"67052e93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-25b9f4ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b9f4ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21e12632\" data-id=\"21e12632\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c67edf5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4c67edf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a VNSO  \u0111\u01b0\u1ee3c b\u1ea3o \u0111\u1ea3m quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p theo th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng v\u00e0 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1610afcf elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1610afcf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>VNSO lu\u00f4n l\u00e0m tr\u00f2n tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng khi g\u1eb7p v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. Khi ph\u00e1t sinh c\u00e1c khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p, VNSO \u0111\u1ec1 cao gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i gi\u1eefa \u0111\u00f4i b\u00ean nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7, s\u1ef1 tin c\u1eady c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a VNSO.<\/p>\n<h2 class=\"wp-block-heading\">1. Quy \u0111\u1ecbnh chung<\/h2>\n<p><strong>1.1. \u0110\u1ed1i t\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>L\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n \u0111\u1ee9ng t\u00ean trong H\u1ee3p \u0110\u1ed3ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c l\u00e0 ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 do C\u00f4ng ty TNHH C\u00f4ng ngh\u1ec7 VNSO cung c\u1ea5p.<\/p>\n<p><strong>1.2. H\u00ecnh th\u1ee9c khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng khi c\u00f3 khi\u1ebfu n\u1ea1i v\u1ec1 d\u1ecbch v\u1ee5 do VNSO cung c\u1ea5p c\u00f3 th\u1ec3 khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng c\u00f4ng ty ho\u1eb7c khi\u1ebfu n\u1ea1i gi\u00e1n ti\u1ebfp qua S\u0110T <strong>0929 000 444<\/strong>&nbsp; , g\u1eedi Email khi\u1ebfu n\u1ea1i v\u1ec1 \u0111\u1ecba ch\u1ec9: <strong>info@vnso.vn<\/strong><\/p>\n<p><strong>1.3. Th\u1eddi h\u1ea1n khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>L\u00e0 th\u1eddi h\u1ea1n kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ec1n khi\u1ebfu n\u1ea1i theo nh\u01b0 quy \u0111\u1ecbnh c\u1ee7a c\u00f4ng ty.<\/p>\n<p>Kh\u00f4ng qu\u00e1&nbsp;<strong>90 ng\u00e0y<\/strong>&nbsp;\u0111\u1ed1i v\u1edbi v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<p>Kh\u00f4ng qu\u00e1&nbsp;<strong>30 ng\u00e0y<\/strong>&nbsp;\u0111\u1ed1i v\u1edbi v\u1ea5n \u0111\u1ec1 kinh doanh.<\/p>\n<p>V\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i sau th\u1eddi h\u1ea1n k\u1ec3 tr\u00ean, VNSO c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft.<\/p>\n<h2 class=\"wp-block-heading\">2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/h2>\n<p><strong>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>B\u1ed9 ph\u1eadn CSKH c\u1ee7a VNSO c\u00f3 tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ki\u1ec3m tra, h\u1ed3i \u00e2m cho kh\u00e1ch trong v\u00f2ng <strong>48<\/strong>&nbsp;ti\u1ebfng \u0111\u1ed3ng h\u1ed3.<\/p>\n<p><strong>B\u01b0\u1edbc 2: X\u00e1c minh, x\u1eed l\u00fd<\/strong><\/p>\n<p>Sau khi ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn CSKH s\u1ebd ch\u1ee7 \u0111\u1ed9ng ki\u1ec3m tra v\u00e0 gi\u1ea3i quy\u1ebft trong ph\u1ea1m vi quy\u1ec1n h\u1ea1n c\u1ee7a m\u00ecnh.<\/p>\n<p>C\u00e1c khi\u1ebfu n\u1ea1i kh\u00f4ng thu\u1ed9c th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft s\u1ebd ph\u1ed1i h\u1ee3p v\u00e0 chuy\u1ec3n \u0111\u1ebfn Ph\u00f2ng chuy\u00ean m\u00f4n, \u0110\u01a1n v\u1ecb c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft cho kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>B\u01b0\u1edbc 3: Xem x\u00e9t, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>C\u00e1c b\u1ed9 ph\u1eadn c\u00f3 ch\u1ee9c n\u0103ng theo th\u1ea9m quy\u1ec1n quy\u1ebft \u0111\u1ecbnh ti\u1ebfn h\u00e0nh ki\u1ec3m tra, x\u00e1c minh th\u00f4ng tin khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra k\u1ebft lu\u1eadn cu\u1ed1i c\u00f9ng.<\/p>\n<p><strong>B\u01b0\u1edbc 4: Tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng<\/strong><\/p>\n<p>Khi c\u00f3 k\u1ebft qu\u1ea3 ki\u1ec3m tra, x\u00e1c minh, b\u1ed9 ph\u1eadn CSKH s\u1ebd tr\u1ea3 l\u1eddi cho kh\u00e1ch h\u00e0ng b\u1eb1ng nhi\u1ec1u h\u00ecnh th\u1ee9c: G\u1ecdi \u0111i\u1ec7n tho\u1ea1i, g\u1eb7p tr\u1ef1c ti\u1ebfp, g\u1eedi v\u0103n b\u1ea3n, g\u1eedi email,\u2026<\/p>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a th\u1ecfa m\u00e3n k\u1ebft qu\u1ea3 khi\u1ebfu n\u1ea1i, c\u00e1c b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra l\u1ea1i t\u1eeb \u0111\u1ea7u th\u00f4ng tin khi\u1ebfu n\u1ea1i v\u00e0 ph\u00fac \u0111\u00e1p kh\u00e1ch h\u00e0ng (L\u1ea7n 2).<\/p>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng v\u1eabn kh\u00f4ng\/ch\u01b0a \u0111\u1ed3ng \u00fd v\u1edbi gi\u1ea3i quy\u1ebft l\u1ea7n 2 c\u1ee7a VNSO th\u00ec c\u00f3 th\u1ec3 g\u1eedi \u0110\u01a1n \u0111\u1ebfn c\u01a1 quan qu\u1ea3n l\u00fd ho\u1eb7c kh\u1edfi ki\u1ec7n ra T\u00f2a \u00e1n.<\/p>\n<p><strong>B\u01b0\u1edbc 5: K\u1ebft th\u00fac khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>Sau khi \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn gi\u1eefa 2 b\u00ean, l\u01b0u h\u1ed3 s\u01a1 v\u00e0 k\u1ebft th\u00fac khi\u1ebfu n\u1ea1i.<\/p>\n<h2 class=\"wp-block-heading\">3. Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/h2>\n<p>Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u0103n c\u1ee9 theo t\u1eebng n\u1ed9i dung khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng t\u00ednh t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c khi\u1ebfu n\u1ea1i:<\/p>\n<p>T\u1ed1i \u0111a&nbsp;<strong>20 ng\u00e0y<\/strong>&nbsp;v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i th\u00f4ng th\u01b0\u1eddng.<\/p>\n<p>T\u1ed1i \u0111a&nbsp;<strong>03 th\u00e1ng<\/strong>&nbsp;v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p ph\u1ee9c t\u1ea1p.<\/p>\n<div class=\"baner-desc\">\n<p><strong>GI\u1ea2I \u0110\u00c1P V\u00c0 TH\u1eaeC M\u1eaeC<\/strong><br>M\u1ecdi th\u1eafc m\u1eafc, c\u00e1c b\u1ea1n vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ecba ch\u1ec9 email: support@vnso.vn<\/p>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I VNSO lu\u00f4n t\u00f4n tr\u1ecdng v\u00e0 \u01b0u ti\u00ean l\u1ee3i \u00edch c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i l\u00ean h\u00e0ng \u0111\u1ea7u. CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a VNSO \u0111\u01b0\u1ee3c b\u1ea3o \u0111\u1ea3m quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p theo th\u1ecfa thu\u1eadn trong h\u1ee3p [&hellip;]<\/p>","protected":false},"author":2,"featured_media":20073,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh S\u00e1ch Khi\u1ebfu N\u1ea1i | C\u00d4NG NGH\u1ec6 VNSO\u2122<\/title>\n<meta name=\"description\" content=\"VNSO lu\u00f4n l\u00e0m tr\u00f2n tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng khi g\u1eb7p v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. Khi ph\u00e1t sinh c\u00e1c khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p, Ch\u00ednh s\u00e1ch khi\u1ebfu n\u1ea1i t\u1ea1i VNSO \u0111\u1ec1 cao gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i gi\u1eefa \u0111\u00f4i b\u00ean nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7, s\u1ef1 tin c\u1eady c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a VNSO.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vnso.vn\/en\/chinh-sach-khieu-nai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh S\u00e1ch Khi\u1ebfu N\u1ea1i\" \/>\n<meta property=\"og:description\" content=\"VNSO lu\u00f4n l\u00e0m tr\u00f2n tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng khi g\u1eb7p v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. 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